Terms of Service

GENYOUINE provides a workflow for participant permission, browser recording, firm review, controlled client-story publication, governed media issuance, currentness, withdrawal, and retained records. It preserves sealed sources and may create disclosed, governed derivatives from approved content.

A signed record supports only the capture, source, derivation, decision, publication, or exact-file facts that record actually binds. It does not establish identity, prove that a participant’s statement is true or representative, rule out coaching or synthetic input, determine investment suitability, or decide legal compliance.

• Firm users must provide accurate account information, protect sign-in access, and be authorized to act for the firm.
• The firm is responsible for its Story Collections, questions, participant selection, disclosures, review decisions, and dissemination instructions.
• The firm may invite only genuine clients for genuine services or experiences and may not condition a reward on positive sentiment.
• The firm—not GENYOUINE—determines whether each communication is permitted under its laws, rules, registrations, policies, and supervisory procedures.

Participants retain their rights in recorded content and grant only the uses shown and affirmatively selected in the applicable versioned permission record. The firm receives no broader right through these Terms, and prior permission records are not silently rewritten.

Baseline controlled uses and optional firm-owned organic social or paid advertising uses remain distinguishable. Unrestricted outside-agency editing, sale of participant content, synthetic voice or likeness, and participant advocacy are not authorized unless a separate supported workflow and permission expressly cover them. A materially new use requires new permission; ordinary whole-answer selection, disclosed deletion-only edits, caption correction, and an allowed destination format do not require the participant to repeat the same permission.

Participant permission does not approve an advertisement. The firm separately reviews whole answers, disclosures, substantiation, currentness, and applicable restrictions before publication or media issuance. GENYOUINE is not the firm’s investment adviser, compliance officer, law firm, records custodian of record, or final advertising approver.

Controlled publication and each destination-aware media Release require current supported participant permission and the applicable firm decision. Records exports are for retained records and do not themselves grant permission to distribute participant media.

A Release Passport can check the exact file it covers and report recorded issuance or placement facts. GENYOUINE does not claim that downloading a file proves where it was posted, that an unknown external copy remains current or unchanged, or that GENYOUINE can control a third-party service.

A participant may request withdrawal. Once processed, withdrawal blocks new controlled serving and distribution and opens remediation for known placements. It does not rewrite historical permission, source, decision, issuance, placement, or remediation evidence, and it cannot guarantee deletion of copies already downloaded, reposted, cached, archived, screen-recorded, or controlled by a third party.

• Do not impersonate another person or present a recording as coming from a client who is not genuine.
• Do not use participant media outside its recorded permission, remove required disclosures, or present an unauthorized material edit as approved.
• Do not describe an off-platform copy as the exact approved file unless it passes the applicable exact-file check.
• Do not misstate what a GENYOUINE certificate or Passport establishes or apply GENYOUINE marks to an unrelated record.
• Do not interfere with, overload, scrape without authorization, or attempt to defeat service security.

Pilot scope, fees, payment timing, story credits, cancellation, refunds, hosting terms, and any renewal are governed by the firm’s signed Order Form. The founding pilot is not an automatically renewing subscription unless the Order Form expressly says otherwise. Stripe may process invoices or payments; GENYOUINE does not store full card numbers. Ending a paid period does not make an otherwise valid historical signature invalid.

Each party should protect non-public information with reasonable care and use it only for the service or as required by law. GENYOUINE relies on application-hosting, database, object-storage, transactional-email, source-control, and payment providers. Final confidentiality definitions, security commitments, incident-notice timing, subprocessors, backup objectives, and any data-processing addendum must be set in the signed Order Form or a counsel-approved exhibit.

GENYOUINE may suspend access needed to protect participants, firms, the service, or legal obligations. Pilot termination, exports, transition assistance, hosting end dates, and unused credits are controlled by the signed Order Form. Ending service stops new use except where the agreement or law permits otherwise, but it does not silently erase evidence or regulated records that must lawfully remain.

GENYOUINE works to keep the service available and accurate, but the service is provided “as is” without warranties to the extent allowed by law. Features may change, pause, or be discontinued, with reasonable notice of significant changes when practical.

To the fullest extent permitted by law, GENYOUINE is not liable for indirect, incidental, or consequential damages, and total liability for a service-related claim is limited to the amount paid to GENYOUINE in the twelve months before the claim. These interim terms remain subject to counsel review, including enforceability, exclusions, and carve-outs.

Material changes will update the date above and, when appropriate, be communicated to firm account holders. Questions may be sent to info@genyouine.com. Governing law and dispute-resolution terms will be confirmed with counsel before these Terms are final.