Privacy Policy

This policy covers participants who use a private invitation to record a client story, firms that use a GENYOUINE account, and visitors to public GENYOUINE pages.

For participant stories, the inviting firm decides why a story is collected and which supported uses it requests. GENYOUINE operates recording, evidence, review, hosting, publication, and distribution controls on the firm’s behalf. The firm remains responsible for its advertising decisions, disclosures, approvals, and instructions. GENYOUINE separately controls account security, service operations, billing records, abuse prevention, and its own legal obligations. Final controller, processor, and service-provider terms remain subject to the firm’s Order Form and counsel review.

• Video and audio recorded through the private browser page, including separately sealed answers and governed derivatives.
• The name the participant provides. GENYOUINE does not independently verify identity.
• The exact permission text, version, selected use classes, date, time, capture medium, fingerprint, and affirmative acceptance event.
• Disclosure answers or spoken disclosure evidence, depending on the Story Collection setting.
• Transcripts, captions, recording-check results, retake lineage, browser user-agent, media format, and recording timestamps.
• Withdrawal requests and the resulting controlled-serving or remediation history.

For up to 24 hours, a private, email-verified recording link can restore an unfinished attempt using saved progress and answers already received by GENYOUINE. Temporary progress includes your selected permissions and disclosure choices; it is not a new consent receipt. You may separately opt in to encrypted copies of completed, unsent answers in your browser. The decryption key is kept with the protected server checkpoint, not in browser storage. Recovery access ends when the link closes, the attempt expires, or its instructions change. Completing the recording or starting over requests removal of these temporary copies; expired server checkpoints are removed by maintenance and expired browser copies on a later recorder visit. Browser storage can be cleared or evicted sooner, so recovery is not guaranteed. This cleanup does not delete recordings or evidence already received.

• Account email, business identity, and magic-link session records.
• Public profile fields the firm chooses to publish, including name, description, website, location, logo, and visual settings.
• Story Collections, questions, disclosure settings, invitations, firm review decisions, publication state, issued media, declared placements, and records exports.
• Billing identity and Stripe customer, invoice, payment, or legacy plan identifiers when applicable. GENYOUINE does not store full card numbers.

When you request a demo, we use your name, work email, firm website and optional message to respond and arrange the conversation. The form sends these details through Resend to our contact inbox; it does not create a participant or firm account or enroll you in a marketing list. Please do not include client or sensitive account information. To limit abuse, we store short-lived counters keyed by pseudonymous hashes of email and, on our hosting platform, IP address. These keys change hourly and expire within two hours; expired rows may remain until scheduled maintenance or a later accepted request removes them. Hashes are not treated as anonymous data. You can also contact us directly at info@genyouine.com about your inquiry or a privacy request.

• To provide participant permission and browser recording.
• To fingerprint, seal, store, transcribe, caption, review, and present authorized client-story media.
• To create source-linked certificates, controlled publications, destination-aware Releases, Passports, and retained records.
• To operate firm accounts, transactional email, billing, security, abuse prevention, support, and incident response.

A submitted recording is not public automatically. A firm must review it, and GENYOUINE only serves or issues media for a supported use covered by current participant permission and the applicable firm decision.

Baseline controlled pages, a firm website embed, direct prospect communications, and firm presentations are distinct from optional firm-owned organic social use and optional paid or boosted advertising. Unrestricted outside-agency editing, sale of participant content, synthetic likeness, and participant advocacy are not authorized by the baseline choice. Public certificate and Passport pages expose bounded record and status facts by design so a visitor can inspect them.

GENYOUINE currently relies on:

• Vercel for application hosting, runtime, builds, and operational logs.
• Neon for firm, participant, permission, transcript, decision, certificate, and audit data.
• Cloudflare R2 for source and derived media, captions, and bounded exports.
• Resend for sign-in, invitation, participant, delivery-status and demo-request email.
• Stripe for invoicing and payment processing when billing is activated.

These providers process information under their own security and privacy terms. Data may be stored or processed in the United States. Planned or rehearsal-only providers are not presented here as active production subprocessors.

GENYOUINE uses access controls, tenant isolation, encrypted provider transport and storage, short-lived media access, hashed capability tokens, signed evidence records, environment separation, and operational monitoring appropriate to the pilot. No system is completely secure. If a confirmed incident affects personal information, GENYOUINE will investigate, contain it, preserve relevant evidence, and provide notice when applicable law or the firm’s contract requires it. No fixed notice time, uptime promise, SOC 2 claim, or recovery objective is made by this interim policy.

GENYOUINE uses an essential cookie to keep firm users signed in. It does not use advertising or cross-site tracking cookies. A firm may enable anonymous viewing counts for its public story pages and embeds. These count media starts, playback covering at least 90% of a media item, and clicks to the firm’s website. This mode uses no tracking cookie or persistent visitor identifier and stores no visitor IP address, referrer, participant invitation token, name, or transcript in its measurement records. Counts are associated with the published story and remain in GENYOUINE’s database. Observations expire after 90 days and are removed by scheduled maintenance or the next Results visit. Browser Do Not Track and Global Privacy Control signals are honored for this optional mode. These product counts are separate from essential security logs and from third-party analytics, which remains configuration-gated. Private participant recordings are not included in viewing counts.

Recording is voluntary. A participant may ask GENYOUINE to stop showing or newly issuing their story by emailing info@genyouine.com. A processed withdrawal stops controlled serving and opens remediation for known declared placements.

GENYOUINE cannot guarantee recall of copies already downloaded, reposted, cached, archived, screen-recorded, or controlled by another service. Public removal also does not silently erase historical permission, fingerprint, signature, firm-decision, issuance, placement, or remediation records that may need to remain.

GENYOUINE keeps media, permission, account, publication, distribution, security, and evidence records according to operational, contractual, and legal requirements. Exact retention periods, legal-hold rules, and privacy-right exceptions remain subject to the firm’s agreement and counsel review. Ending public display is not the same as deleting every historical record.

Depending on location, a person may have rights to request access, correction, deletion, or information about personal-information use. Exceptions may apply for security, fraud prevention, contract evidence, and regulated advertising or books-and-records duties. Email info@genyouine.com. GENYOUINE may need to verify identity and the connection to the relevant invitation or firm account before acting and will not discriminate for exercising a legally protected privacy right.

GENYOUINE is not intended for anyone under 18.

Material policy changes will update the date above and, when appropriate, be communicated to account holders. Questions and requests may be sent to info@genyouine.com.