Privacy Policy

Two kinds of people use GENYOUINE: reviewers, who record a short video from an invite link, and businesses, who hold an account and collect those reviews. We collect different things from each, set out below.

• The video and its sound, recorded live in one take on the recording page.
• The name you type before recording. We show it as “name given by the reviewer” — we do not verify identity.
• Your consent record: which version of the release you agreed to, a fingerprint (hash) of that exact wording, and the date and time you agreed.
• Your disclosure confirmation — before recording you tap to confirm you weren't paid and aren't connected to the business, or flag that you are; for some campaigns you may also read a statement aloud on camera.
• Basic technical details of the recording: your browser’s user-agent string and the video format used.
• The date and time of recording.

We do not access your files, contacts, or anything else on your device. The recording happens inside the page — nothing is taken from your file system.

• Your account email, used for magic-link sign-in.
• Your business profile: name, category, tagline, description, website, location, year founded, logo, and accent colour — the details you choose to publish on your wall.
• Campaign details you create.
• Payment information, handled by Stripe. We store your Stripe customer and subscription identifiers and your plan status; we never see or store your full card number.

• To record, fingerprint, sign, and store each video, and to produce its public certificate.
• To show approved videos on the business’s wall, in the embeddable player, and on the certificate page.
• To run business accounts, sign-in, and billing.
• To keep the service secure — for example, rate-limiting sign-in and recording to prevent abuse.

We do not sell your personal information, and we do not use your video to train advertising profiles.

We use a small number of trusted service providers to run GENYOUINE:

• Neon — our database (business accounts, consent records, certificates, and the video fingerprints).
• Cloudflare R2 — storage for the video files themselves.
• Stripe — payment processing for business subscriptions.
• Resend — sending sign-in and invite emails.

These providers process data on our behalf under their own security and privacy terms. Data may be stored or processed in the United States.

• Before approval: only you and the business whose campaign you recorded for.
• After the business approves it: the video may be shown publicly — on the business’s GENYOUINE wall, on their own website and social media through our player, and on the video’s public certificate page.
• The certificate page (fingerprints, date, signature, and the checks) is public by design — that is what lets anyone verify the video.

We use a single essential cookie to keep you signed in to a business account. We do not use advertising or cross-site tracking cookies.

Recording is voluntary — if you stop before submitting, nothing is kept. After a video is published, you can ask us any time to take it down by emailing info@genyouine.com. It will stop being shown and be marked “removed — reviewer request.”

One honest limit: the certificate record — the fingerprint, date, and signature, not the video — is permanent by design. Public counts are never quietly reduced; a removal is labelled, never subtracted. Businesses can close their account and request deletion of their account data by contacting us.

We keep video files and account data for as long as the account is active or the video is published, and for a reasonable period afterwards to meet legal and operational needs. Removed videos stop being displayed; the certificate record remains as described above.

GENYOUINE is not for anyone under 18. Reviewers confirm they are at least 18 before recording.

If we make a material change to this policy we’ll update the date above and, where appropriate, tell account holders. For any privacy question or request, email info@genyouine.com.