FAQ

Questions before you start?

11 practical answers

Find answers about recording, permission, firm review, sharing, and the evidence behind a story.

Questions

The practical details.

How is this different from posting a video on my website?

GENYOUINE keeps the story connected to the client’s permission, source recording, disclosures, your firm’s review, and later publication status. You can publish a story page or website embed, create authorized distribution media, and inspect the supporting records in the same workflow.

What does a GENYOUINE certificate actually verify?

A source certificate checks whether the recording’s bytes and signed metadata match the sealed record. An issued media file has a separate exact-file Release Passport. These checks do not establish identity, truthfulness, legal compliance, or freedom from coaching or synthetic input. Recorded relationship and disclosure answers are not independently verified by a signature.

What does the participant have to do?

Open the firm’s private link in a phone or computer browser, choose permitted uses, complete the disclosure step, and record one answer at a time. Video and audio recording are supported. No account or app is required, and submission stays private until the firm publishes it.

Can the firm edit or choose what gets published?

The firm can keep or omit whole answers, request targeted retakes, and create permitted presentations and media formats. Where supported, short clips use whole answers or one reviewed continuous excerpt of up to 30 seconds. Full-story compilations stay whole. Captions start from machine-prepared transcripts and are reviewed before use. Supported redactions and processing are disclosed. The sealed source stays preserved. Nothing is published automatically, and the firm cannot write new words as if the client said them.

Does GENYOUINE decide whether a testimonial meets legal requirements?

GENYOUINE helps the firm collect and review permission, disclosure evidence, transcripts, and publication records. It does not determine legal compliance. The firm remains responsible for advertising review, required disclosures, substantiation, supervision, and its other legal obligations.

Does permission to record authorize every use?

No. Permission is recorded before capture, with optional social, paid-advertising, agency, and advocacy uses kept separate. The firm can publish or issue media only within the client’s current permission and supported destinations. Ordinary whole-answer review does not require a second confirmation; a materially new use requires new permission.

What happens when the firm downloads distribution media?

The firm chooses an authorized destination, and each issued file receives a Release record and Passport. After posting externally, the firm can declare the public URL. A download or declared URL does not prove that a platform served the file or that an external copy remains unchanged.

What happens if a participant withdraws permission?

The participant can submit a private withdrawal request. Once processed, it stops serving and distribution through GENYOUINE and opens follow-up work for known external placements. Historical evidence stays retained. Copies already downloaded, reposted, cached, or controlled by third parties cannot be recalled by GENYOUINE.

What does the Founding Story Launch cost?

$1,500 one time, per firm, for up to three participant stories over 90 days from the agreed start date. Founding price for our first three firms.

One story is one client interview. Its answers, retakes and supported formats don't count as extra stories.

Optional: $199 a month per firm for up to three new stories a month, with hosting and records. Nothing renews automatically.

See the launch details or contact us. The signed agreement confirms the scope before activation. There is no active self-serve checkout.

When will we receive stories, and how does the money-back promise work?

Launch period: 90 days. We aim for your first approved stories within 30 days; timing depends on when your clients record.

Money-back promise: if your compliance reviewer does not approve at least one story during the 90-day launch period, we refund the full $1,500. This applies when at least five of your clients were invited.

What can our firm review in GENYOUINE?

Your firm reviews recordings, transcripts and disclosure answers in the dashboard. After a media Release is issued, its Release Passport and downloadable Evidence Bundle provide supporting records. Your firm makes the approval decision.

Not included: Legal or compliance approval (your firm decides), live filmed interviews, and paying clients for their stories (we support unpaid stories only).

Still deciding

Talk through your firm’s questions.

Tell us what you need to record, review, or share, and we’ll walk through how the current product handles it.

Discuss the launch See launch details